Customer surveys
Create structured customer surveys for selected service points, channels or campaigns according to the measurement objective.
Software & Services
Measure service quality where it happens.
Flora Advanced Customer Evaluation (ACE) is presented in the company profile as a web-based application for customer surveys and complaint management, supporting multiple answer types with centralized dashboards and reporting.
Flora Advanced Customer Evaluation (ACE)
CAPABILITIES
What the solution can include
Final architecture, hardware and integrations are selected after requirements analysis and site assessment.
Complaint management
Capture and organize complaints so service teams can review, classify and follow up on reported issues.
Multiple answer types
Use different response formats to suit satisfaction scores, multiple-choice questions and other survey structures.
Dashboards
Present consolidated service-quality information through centralized management views.
Reporting
Generate reports that help teams compare results, identify recurring issues and review service performance.
Service analytics
Use collected survey and complaint data to support operational analysis and targeted service-improvement decisions.
WHERE IT FITS
Typical environments
Flora Technology adapts the solution to the operating model, user volume, security policy and integration requirements of each site.
- Government counters
- Banks
- Hospitals
- Retail
- Service centers
- Corporate reception
DELIVERY APPROACH
From requirements to ongoing support.
01Requirement analysis
02Solution design
03Implementation
04Integration & testing
05Training & handover
06Maintenance & support
FAQ
Common questions
What is Flora ACE?
Flora Advanced Customer Evaluation (ACE) is a web-based application presented in the company profile for surveys, complaint management, multiple answer types, dashboards and reports.
How is ACE different from general customer-feedback solutions?
ACE is a Flora software application, while the broader Customer Feedback Solutions page covers a wider service-quality ecosystem that can include devices, feedback touchpoints and integrations.
START A PROJECT
Talk to Flora Technology
Discuss your Advanced Customer Evaluation requirements.
Tell us about your site, current systems, user volumes and integration needs. Our team will help define the right scope.