Interactive kiosks
Select kiosk form factors and peripherals around the required customer journey, location, accessibility and service process.
Customer Experience Management
Put services directly in customers’ hands.
Flora Technology offers standardized and customized kiosk and self-service solutions, with application development available in-house. Kiosks can support guided customer journeys, information access, service transactions and integration with surrounding systems.
Interactive Self-Service Kiosk Solutions
CAPABILITIES
What the solution can include
Final architecture, hardware and integrations are selected after requirements analysis and site assessment.
Touch interfaces
Design clear touch-screen workflows that guide users through information, registration or service steps with minimal assistance.
Custom applications
Develop kiosk applications in-house when standard software does not meet the required workflow or integration requirement.
Queue integration
Connect compatible kiosk journeys with queue-management functions such as service selection, ticketing or appointment workflows.
Information services
Use kiosks for directories, service information, wayfinding, form access or other controlled self-service content.
Remote management
Centralize supported configuration, content or device-management functions to simplify operation across one or multiple locations.
WHERE IT FITS
Typical environments
Flora Technology adapts the solution to the operating model, user volume, security policy and integration requirements of each site.
- Government service centers
- Hospitals
- Banks
- Retail
- Universities
- Customer service offices
DELIVERY APPROACH
From requirements to ongoing support.
01Requirement analysis
02Solution design
03Implementation
04Integration & testing
05Training & handover
06Maintenance & support
FAQ
Common questions
Can kiosk applications be customized?
Yes. Flora Technology’s company profile states that kiosk application development can be carried out in-house for standardized or customized self-service solutions.
Can kiosks integrate with queue-management systems?
Yes. Integration can be designed where supported interfaces are available, including queue, information and other customer-service workflows.
START A PROJECT
Talk to Flora Technology
Discuss your Interactive Self-Service Kiosk Solutions requirements.
Tell us about your site, current systems, user volumes and integration needs. Our team will help define the right scope.